Shipping Policy

Order Processing

Most orders are processed within 1–3 business days after both payment and product availability have been confirmed.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may take longer during:

• Peak sales periods
• Promotional periods
• Public holidays
• High order volumes
• Large wholesale orders
• Periods of limited product availability

If additional confirmation is required for your order, our team may contact you before shipment.

Please note that order processing time is separate from shipping transit time.

International Shipping

Doomvapes supports international shipping to available destinations.

Shipping availability may depend on several factors, including:

• Destination country or region
• Product type
• Order quantity
• Carrier availability
• Current logistics conditions
• Local import regulations
• Product restrictions at the destination

Not every shipping method is available for every destination.

If you are unsure whether we can ship to your location, please contact us before placing your order.

Shipping Carriers

Depending on the destination, order quantity and current logistics availability, Doomvapes may arrange shipment through international carriers such as:

• UPS
• DHL
• FedEx
• DPD

The final carrier and shipping route may vary according to the specific order.

Customers may not always be able to select a specific carrier if that carrier is unavailable for the destination or product type.

Shipping Costs

Shipping costs may vary depending on:

• Destination
• Package weight
• Number of products
• Order quantity
• Shipping method
• Current logistics rates
• Eligibility for free shipping
• Availability of DDP shipping

Where applicable, the available shipping options and final shipping charges will be shown during checkout.

For larger wholesale orders or special shipping arrangements, shipping costs may need to be confirmed separately before the order is finalized.

Free Shipping

Selected orders may qualify for free shipping.

Eligibility can depend on factors such as:

• Destination
• Order value
• Product type
• Order quantity
• Current shipping options
• Promotional shipping arrangements

If free shipping is available for your order, the applicable option will be displayed during checkout.

Free shipping availability may change and is not guaranteed for every product, destination or order.

DDP Shipping, Customs Duties & Taxes

International shipments may be available with either DDP or non-DDP shipping arrangements depending on the destination and order.

DDP Shipping

DDP means Delivered Duty Paid.

Where DDP shipping is available, applicable customs duties, import taxes or VAT associated with the shipping arrangement are included in the amount confirmed for the order.

Customers using an eligible DDP shipping service generally do not need to make an additional payment for the duties and taxes covered by that DDP arrangement.

DDP availability may depend on:

• Destination
• Product category
• Order type
• Shipping route
• Logistics provider
• Current import requirements

Non-DDP Shipping

For destinations or orders where DDP service is not available, customers may be responsible for:

• Customs clearance
• Import duties
• VAT
• Local taxes
• Customs fees
• Other destination-specific charges

These charges are determined by the destination country or local authorities and are not always included in the order total.

We recommend confirming the available shipping arrangement before placing a larger international order.

Estimated Delivery Time

After an order has been shipped, most international deliveries are expected to arrive within approximately:

7–15 business days

Actual delivery times may vary depending on destination, selected shipping route and current logistics conditions.

In exceptional circumstances, delivery may take up to approximately:

20 business days

Possible causes of delay include:

• Customs inspections
• Carrier delays
• Local holidays
• Severe weather
• Peak shipping periods
• Transportation disruptions
• Destination-specific import procedures
• Unexpected logistics issues

Delivery estimates are provided for reference and should not be considered a guaranteed delivery date.

Order Tracking

Once your order has been shipped and tracking information becomes available, a tracking number may be provided through:

• Email
• Your Doomvapes account page

After receiving the tracking number, please allow some time for the carrier to scan the package and update the tracking system.

It is normal for tracking information to take some time to appear after the shipping label has been created.

What If My Tracking Has Not Updated?

Tracking information may occasionally remain unchanged while a shipment is moving between logistics facilities or waiting for customs or carrier processing.

If the tracking information has not updated for an extended period, please contact Doomvapes and provide:

• Your order number
• Tracking number
• Name or email used for the order

Our team will review the available shipping information and, where necessary, assist with further checking.

Delayed Shipments

International shipping can occasionally be affected by circumstances outside our direct control.

If your shipment is significantly delayed, please contact us so we can review the tracking information and available carrier updates.

A delay does not automatically mean that a package has been lost.

In many cases, packages continue moving after customs processing, carrier transfer or temporary logistics delays.

Lost Packages

If a carrier confirms that a shipment has been lost, Doomvapes will review the case based on:

• Tracking information
• Carrier confirmation
• Order details
• Shipping circumstances
• Applicable return and refund terms

Any refund, replacement or other resolution will be handled according to the specific circumstances of the shipment and our applicable Return & Refund Policy.

Returned Packages

A shipment may be returned for reasons including:

• Incorrect or incomplete address
• Failed delivery attempts
• Recipient unavailability
• Customs or import issues
• Destination restrictions
• Carrier-related reasons

If a package is returned to us, we will review the case after receiving confirmation from the carrier.

Any reshipment, refund or other resolution will depend on the reason for return and the applicable order circumstances.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing your purchase, please carefully check:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Phone number

Incorrect or incomplete address information may result in delays, delivery failure or return of the shipment.

Can I Change My Shipping Address?

If you notice an address error after placing an order, contact Doomvapes as soon as possible.

We will attempt to update the address if the order has not yet been shipped.

However, once a package has been handed over to the carrier, the shipping address usually cannot be changed.

We therefore strongly recommend checking all delivery information before submitting your order.

Product & Destination Restrictions

Vape products may be subject to different laws, import restrictions or shipping requirements depending on the destination.

Certain products may not be available for shipment to some countries or regions.

Shipping availability can also change due to:

• Local regulations
• Customs requirements
• Carrier restrictions
• Product classifications
• Import limitations
• Changes in logistics services

Customers are responsible for understanding the applicable laws and import requirements at their destination before placing an order.

If we determine that an order cannot be shipped using an available logistics service, we will make reasonable efforts to contact the customer and discuss the available options.

Wholesale Shipping

Doomvapes also supports shipping for wholesale orders.

For larger orders, shipping arrangements may depend on:

• Order quantity
• Product selection
• Package weight and volume
• Destination
• Available logistics routes
• DDP availability

Because wholesale shipments can differ significantly from smaller orders, customers are encouraged to contact us before placing a large order to confirm current stock and shipping arrangements.

The minimum order quantity currently starts from:

10 pieces

For wholesale shipping questions, please contact our team directly.

Before Placing an International Order

Before completing your purchase, we recommend confirming:

1. That your shipping address is correct
2. That the selected products can be shipped to your destination
3. Whether DDP shipping is available
4. Whether additional import taxes or duties may apply
5. The estimated delivery time
6. Current product and flavor availability for larger orders

If you are unsure about any of these points, contact Doomvapes before ordering.

Contact Doomvapes About Shipping

If you have questions about:

• Shipping availability
• Order processing
• Shipping costs
• Delivery times
• Tracking
• DDP service
• Customs duties
• Delayed shipments
• Returned packages
• Wholesale shipping

please contact us directly.

Email: info@doomvapes.com

WhatsApp / Phone: +86 157 6713 0423

When contacting us about an existing shipment, please include your order number and tracking number, if available.

Doomvapes Shipping Support

We understand that reliable shipping is an important part of every international order.

Our goal is to provide clear shipping information, practical logistics options and responsive support throughout the delivery process.

If you need destination-specific shipping information before placing an order, contact the Doomvapes team and we will help confirm the available options.