Doomvapes Return & Refund Policy | Returns & Replacements

Return & Refund Policy

Last Updated: August 27, 2026

At Doomvapes, we want every customer to have clear information about returns, refunds and after-sales support before placing an order.

This policy explains return eligibility, refund procedures, damaged or incorrect products, replacement requests and related shipping costs.

Please read this policy carefully before requesting a return or refund.

Return Eligibility

Return requests should generally be submitted within 7 days of receiving your order.

To qualify for a standard return, the product should normally be:

Unused
Unopened
In its original packaging
In resalable condition
Complete with any included accessories or components
Verifiable against the original order

Because vape products are personal-use products and may involve hygiene and safety considerations, opened or used vape products are generally not eligible for return, unless there is a confirmed product defect or another qualifying issue.

All returns must be approved by Doomvapes before being sent back.

Please do not return any product without contacting us first.

Unauthorized returns may not be accepted.

Products That May Not Be Returned

The following items or situations may not be eligible for return:

Opened or used vape products
Products without original packaging
Products damaged through misuse
Products damaged through improper storage
Products that have been modified or altered
Products returned without prior approval
Clearance, promotional or special-sale products clearly marked as non-returnable
Products that cannot be matched to the original order
Products damaged after delivery due to customer handling

If you are unsure whether your product is eligible for return, please contact us before sending it back.

How to Request a Return

To request a return, contact Doomvapes and provide:

Your order number
Name or email address used for the order
Product name
Quantity affected
Reason for the return
Photos or videos of the product, packaging and shipping label if requested

Our team will review your request and provide further instructions.

Please do not send any product back until your return request has been approved.

Damaged Products

If your order arrives damaged, please contact Doomvapes as soon as possible after delivery.

To help us review the issue, please provide clear photos or videos showing:

The affected product
Outer shipping packaging
Inner packaging
Shipping label
Visible damage

Please keep the original packaging while your case is being reviewed.

Once the issue has been verified, an appropriate solution may include:

Replacement
Reshipment
Refund
Store credit
Another suitable resolution based on the circumstances

The available solution will depend on the verified issue and current product availability.

Incorrect Products

If you receive a product that does not match your confirmed order, please contact us promptly.

Please provide:

Order number
Photo or video of the received product
Product packaging
Shipping label
Details of the product you expected to receive

After verification, we will provide an appropriate solution, which may include replacement, reshipment, refund or another suitable arrangement.

Missing Products

If an item appears to be missing from your shipment, please contact us as soon as possible.

Where available, please provide:

Order number
Photos of the outer package
Photos of the products received
Shipping label
Unboxing video
Details of the missing product

We will review the order and shipping information before confirming the appropriate resolution.

Defective Products

If you believe a product has a manufacturing defect, please contact Doomvapes and describe the problem as clearly as possible.

We may ask for:

Photos
Video showing the issue
Product name
Order number
Description of the problem
Packaging information

In some cases, our team may first help confirm whether the issue relates to product operation or an actual defect.

If a defect is confirmed, available solutions may include replacement, reshipment, refund, store credit or another appropriate resolution.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Confirmed Product Issue or Doomvapes Error

If the return is required because of a confirmed defect, incorrect product or another verified error on our side, Doomvapes will review the case and provide an appropriate solution.

Customer-Initiated Returns

If an eligible return is requested because the customer:

Ordered the wrong product
Changed their mind
Selected the wrong option
No longer wants the product

the customer may be responsible for the return shipping cost.

The product must still meet all applicable return eligibility requirements.

Original Shipping Costs, Duties & Fees

Original shipping charges are generally non-refundable unless:

The refund relates to a confirmed error by Doomvapes
Applicable law requires otherwise
Our customer service team confirms another arrangement

Customs duties, VAT, taxes, payment processing charges or other third-party fees may also be non-refundable if they have already been paid to the relevant service provider or authority.

Refund Processing

Once an approved return has been received, we will inspect the product and confirm whether the refund request is approved.

The inspection may include:

Product condition
Packaging condition
Whether the product has been opened or used
Whether all required components are included
Whether the returned product matches the approved request

After review, we will notify you of the refund decision.

Approved Refunds

Approved refunds are normally issued to the original payment method used for the order.

Doomvapes currently supports payment methods including:

PayPal
Credit Card

After Doomvapes processes the refund, additional time may be required before the funds appear in your account.

Refund processing times may vary depending on your bank, card issuer, PayPal or other payment provider.

Partial Refunds

In certain cases, a partial refund may be considered.

This may apply when an eligible returned product:

Is not returned in its original condition
Has missing packaging or components
Includes only part of the original order
Has another condition that affects its resale value

Any partial refund will be reviewed based on the specific circumstances and applicable consumer rights.

Exchanges & Replacements

For confirmed cases involving:

Damaged products
Incorrect products
Missing products
Defective products

Doomvapes may provide a replacement or reshipment where appropriate.

We may request photos, videos or additional information before approving a replacement.

Replacement availability depends on factors including:

Current inventory
Product availability
Flavor availability
Nicotine option availability
Destination
Shipping conditions

If the original product is unavailable, our team will discuss an alternative solution with you.

Out-of-Stock Replacement Products

If an approved replacement is no longer available, possible alternatives may include:

Another available product
Store credit
Refund
Another mutually agreed solution

We will not automatically replace your product with a different model without confirming the available option with you first.

Wholesale Returns

Doomvapes also serves retailers, online stores, distributors and other wholesale customers.

For wholesale orders, please contact us before returning any products.

Unless different terms have been agreed in writing for a specific wholesale order, return requests will generally be reviewed according to the principles outlined in this policy.

For larger orders, providing clear photos, videos, affected quantities and product details can help us review your request more efficiently.

Returned or Undeliverable Shipments

If a shipment is returned because of delivery or address issues, we will review the case based on:

Carrier tracking information
Reason for return
Shipping address provided
Condition of the returned products
Applicable shipping costs
Customs or destination-related circumstances

Any refund or reshipment will be determined after the relevant information has been reviewed.

For more information about delivery-related issues, please refer to our Shipping Policy.

Please Check Your Order After Delivery

We recommend checking your shipment shortly after receiving it.

Please confirm that:

The package is intact
The correct products were received
The quantities match your order
There is no visible shipping damage

If you notice a problem, please contact Doomvapes promptly and keep the products and packaging available while the issue is reviewed.

Opened Vape Products

For hygiene and safety reasons, vape products that have been opened or used generally cannot be returned simply because you changed your mind.

However, you can still contact us if you believe the product is:

Defective
Damaged
Incorrect
Missing from your order

Each case will be reviewed based on the available information.

Your Legal Rights

Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights that may apply under the laws of your country or region.

If applicable consumer law provides rights that cannot legally be excluded or restricted, those rights will take priority over any conflicting part of this policy.

Contact Doomvapes

If you have questions about returns, refunds, damaged products, incorrect products, missing items, replacements or after-sales support, please contact us before returning any product.

Email: info@doomvapes.com

WhatsApp / Phone: +86 157 6713 0423

When contacting us about an existing order, please include your order number and relevant product information whenever possible.

Refund and Returns Policy